Algemene voorwaarden

Last updated: 22 April 2026

1. Scope

These general conditions apply to all offers, pre-orders, and sales agreements for goods from Clemix BV, trading as Kidô-Alarm, with registered office at Paardenstraat 16, 9070 Destelbergen, Belgium, registered in the Crossroads Bank for Enterprises under number 1019637571 (hereinafter "Clemix BV"), concluded with the customer (hereinafter "the Customer") via the website www.kido-alarm.com (hereinafter "the Website").

By placing an order, the Customer confirms they have read and accepted these conditions. The Customer confirms they are 18 years of age or older and are acting as a consumer within the meaning of Article I.1, 2° of the Belgian Code of Economic Law. If Clemix BV does not enforce one or more provisions of these conditions, this cannot be considered a waiver.

Important safety notice: The Kidô-Alarm is a supplementary safety aid and is NOT a substitute for active adult supervision of children near water or in public spaces.

2. Order Types

We currently offer two types of orders: Pre-Orders (charged immediately, dispatched when stock arrives mid-July) and In-Stock Orders (available once stock has arrived, dispatched within 1–3 business days).

2a. Pre-Orders

When you place a pre-order, you understand and accept the following:

  • Stock is expected to arrive mid-July. Your product will be dispatched shortly after stock is received and quality-checked.
  • Estimated delivery dates are provided in good faith but are not guaranteed. We will notify you promptly of any significant delays.
  • Your payment is charged at the time of placing the pre-order, not at the time of shipment.
  • You may cancel your pre-order for a full refund at any time before dispatch (see Section 9).
  • Pre-order prices are locked in at the time of purchase and will not increase before delivery.

2b. In-Stock Orders

Once stock has arrived (estimated mid-July):

  • Orders are processed within 1–3 business days of payment confirmation.
  • You will receive a dispatch notification with tracking information by email.
  • Delivery timelines and costs are displayed at checkout before payment.

3. Offers and Prices

All product information, images and prices on the Website are compiled with care but are for illustrative purposes only. The offer is valid while stocks last and may be changed at any time. All prices include VAT. Delivery, transport and any other applicable costs are specified before the order is finalised. Clemix BV is not liable for obvious typesetting or printing errors.

If the Customer has questions about availability, delivery times or specific product details, they should contact us before placing an order.

4. Order & Agreement

Orders are placed via the Website by following the steps indicated. The agreement is finalised once these conditions have been accepted and full payment has been received by Clemix BV. Until the Customer clicks "Place order", they may modify the order at any time. An automated email confirmation is sent after the order is placed.

Clemix BV reserves the right to refuse orders in the following situations: (i) stock depletion; (ii) delivery address outside the serviced area; (iii) force majeure; (iv) order placed by an unidentified or unauthorised person; (v) the Customer has outstanding overdue debts with Clemix BV. Any amounts already received will be refunded in such cases.

5. Delivery

  • Pre-orders: dispatched after stock arrival, estimated mid-July. You will be notified when your order ships.
  • In-stock orders: dispatched within 1–3 business days of payment confirmation.
  • Delivery costs and estimated times are shown at checkout before payment.
  • The Customer is obliged to take receipt of the goods at the agreed time and place. If delivery is not possible due to reasons attributable to the Customer, Clemix BV may charge any additional costs incurred or terminate the agreement.
  • If Clemix BV cannot meet the agreed delivery date, the Customer may grant a reasonable additional period. If delivery still does not occur, the Customer is entitled to terminate the agreement and receive a full refund of all amounts paid.
  • We are not liable for delays caused by customs clearance, carriers, or force majeure events outside our reasonable control.

6. Retention of Title

All delivered goods remain the property of Clemix BV until full payment, including any interest and costs, has been received. Risk of force majeure, loss, destruction or theft passes to the Customer from the moment of delivery.

Until full payment is made, the Customer shall not sell, dispose of, process, modify or encumber the goods with any security right. The Customer must inform us immediately of any attachment of goods delivered under retention of title.

7. Non-Conformity and Defects

The Customer must check the conformity of the delivery and for visible defects immediately upon receipt. Any defects must be reported to us no later than two months from the day the Customer identified the defect. Late complaints are inadmissible.

In the event of a well-founded and timely complaint, the Customer has the right to request free repair or replacement of the goods, unless this is impossible or disproportionate. If repair or replacement is not possible, the Customer may request an appropriate price reduction or termination of the agreement, in accordance with Article 1649quinquies, §5 of the Belgian Civil Code.

Defective goods may only be returned with Clemix BV's express written consent and in accordance with our instructions. To report a complaint or defect, contact info@kido-alarm.com.

8. Payment

Payment must be made via the methods indicated on the Website. Transaction details are sent encrypted over the internet. Clemix BV is entitled to suspend fulfilment of the agreement until full payment is received.

9. Cancellations & Right of Withdrawal

The Customer may cancel their order or exercise the statutory right of withdrawal as follows:

  • Pre-orders: cancel at any time before dispatch for a full refund, no questions asked.
  • In-stock orders: cancel within 24 hours of placing the order, provided it has not yet been dispatched.
  • Statutory right of withdrawal (EU Directive 2011/83/EU): EU consumers may withdraw from the agreement within 14 days of physically receiving the goods, without giving any reason.
  • To cancel or withdraw, email info@kido-alarm.com with your order number, or use the model withdrawal form in the Appendix to these conditions.
  • Refunds are issued within 14 days using the original payment method. Clemix BV may wait to refund until goods have been returned or proof of return is provided.
  • Goods must be returned undamaged and unused, in the original box with all contents and documentation included. Return shipping is at the Customer's cost unless the goods are defective or the wrong item was sent.

See our separate Return & Refund Policy for full details.

10. Liability

Clemix BV is only liable for non-compliance with its obligations where damage was caused by fraud, serious or deliberate error on its part. Liability is at all times limited to the amount of the Customer's order. Clemix BV is never liable for indirect damage including consequential damage, lost profits, missed opportunities or third-party claims.

Kidô-Alarm is not liable for damage caused by incorrect or improper use, storage or maintenance of goods, minimal deviations from product specifications, normal wear and tear, or modifications made without Clemix BV's prior consent.

Nothing in these conditions affects Clemix BV's liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded by law.

The Customer uses the Website at their own risk. Clemix BV does not guarantee continuous uninterrupted availability of the Website and is not liable for damage resulting from technical failures or viruses.

11. Force Majeure

Clemix BV is not liable for failure to fulfil its obligations, in whole or in part, due to force majeure, including but not limited to: war, terror, strikes, operational accidents, extreme weather, flood, fire, pandemics, supplier failures, stock depletion, power or internet failures, government measures, or general transport disruptions. In such cases, Clemix BV may at its discretion suspend delivery or terminate the agreement with immediate effect, without compensation.

12. Contractual Relationship & Termination

All agreements between Clemix BV and the Customer form part of a single overall contractual relationship. If the Customer fails to fulfil their obligations under one agreement, Clemix BV may suspend performance of that agreement and any other current agreements.

Clemix BV may terminate all agreements with immediate effect, without prior notice of default and without compensation, in the following cases: (i) continued failure to fulfil obligations; (ii) suspension of payments, bankruptcy petition, collective debt settlement or reorganisation; (iii) liquidation, cessation of activities or death of the Customer; (iv) attachment of all or some of the Customer's assets.

Upon termination by Clemix BV due to Customer default, all claims become immediately payable and the Customer owes fixed compensation equal to 20% of the order price, without prejudice to Clemix BV's right to claim greater proven damages. If Clemix BV fails to fulfil its obligations, the Customer may terminate and Clemix BV will owe the Customer a fixed fee of 10% of the order price.

13. Intellectual Property

The Website, logos, photographs, texts and all communications originating from Clemix BV are protected by intellectual property rights held by Clemix BV or its suppliers. Any use, copying or reproduction in any form is not permitted without the express prior written consent of Clemix BV.

14. Privacy

Clemix BV processes personal data in accordance with its Privacy Policy (www.kido-alarm.com/privacy-policy) and the General Data Protection Regulation (GDPR) and other applicable regulations.

15. Severability

The invalidity or unenforceability of one or more provisions of these conditions does not affect the validity and enforceability of the remaining provisions. Where appropriate, the relevant provision will be moderated to the maximum extent permitted by law.

16. Amendments

Clemix BV reserves the right to amend these general conditions unilaterally. The conditions applicable are those in force at the time the agreement was concluded.

17. Governing Law & Jurisdiction

These conditions are governed by Belgian law, to the exclusion of the Vienna Convention on the International Sale of Goods (CISG).

In the event of a dispute, the courts of the judicial district of East Flanders (Ghent division), or the courts of the Customer's place of residence, shall have sole jurisdiction, without prejudice to the application of EU Regulation No 1215/2012. As an EU consumer, you may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

In the event of any ambiguity in the interpretation of these conditions, the Dutch text shall prevail.

18. Contact

For any questions about these Terms: info@kido-alarm.com

Clemix BV (Kidô-Alarm) · Paardenstraat 16, 9070 Destelbergen, Belgium · VAT: BE1019637571

APPENDIX — MODEL WITHDRAWAL FORM

To: Clemix BV (Kidô-Alarm), Paardenstraat 16, 9070 Destelbergen, Belgium

Email: info@kido-alarm.com

CBE: 1019.637.571

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) agreement for the sale of the following goods:

Product(s) ordered: ______________________________________

Order date (*) / Received on (*): ______________________________________

Order number: ______________________________________

Name(s) of Customer(s): ______________________________________

Address of Customer(s): ______________________________________

Signature (only when submitted on paper): ______________________________________

Date: ______________________________________

(*) Delete as applicable.